RAD Propulsion Privacy Policy
Our contact details
Name: RAD Propulsion Ltd (Data Controller)
Address: Unit 2A/B, Universal Marina, Crableck Lane, Sarisbury Green, S031 7ZN, UK
Company No: 11700102 registered in England and Wales
Phone Number: +44 (0)23 82 129 530
E-mail: info@radpropulsion.com
Date: 16th May 2024
RAD Propulsion Ltd take the protection of your personal data very seriously and adhere strictly to the rules of the applicable data protection regulations.
Our privacy policy describes in detail the personal information we collect about you when you visit our website and interact with us.
This privacy policy provides an overview of:
- what kind of data we collect,
- for what purpose,
- how we collect it,
- how we protect it,
- the legal basis for its collection.
It also outlines your rights with regard to the data that we collect.
Definitions
We want our privacy policy to be easy to read and understand. In order to achieve this we want to explain what some of the terms in the policy mean.
- Data Controller
Under the General Data Protection Regulation (GDPR), organisations that collect, process and store your personal information are defined as Data Controllers, which makes RAD Propulsion Ltd the Data Controller for the personal data collected
- Data Subject
Data subject means any identified or identifiable person whose personal data is processed by the controller
- Data Processor
A data processor is an organisation that processes your data in some way. It may be the data controller or a 3rd party organisation who processes your personal data on behalf of the data controller. The data processors who handle the personal information that we collect have the same duty of care in handling your personal information.
- Personal data
Personal data means any information relating to an identified or identifiable person (the ‘Data Subject’). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic or social identity of that person.
- Consent
Consent shall mean any freely given specific and informed indication of the data subject’s wishes in the form of a statement or other unambiguous affirmative act by which the data subject signifies his or her agreement to the collection and processing of personal data relating to him or her.
Use of our website
The type of personal information we collect
We currently collect and process the following information via this website:
- Contact details such as name, email address and telephone number which you voluntarily enter into contact and marketing request forms on the website.
- Tracking and usage information which records how you use the website is also collected but this information does not personally identify the user
How we get the personal information and why we have it
The personal information you provide is collected using the following methods:
- Via the web ‘contact form’: which provides a means for you to contact and instigate a dialogue with RAD Propulsion
- Via a ‘marketing information request form’: which allows us to contact you and provide you with information about our products and services.
We also receive anonymous information indirectly, from the following sources in the following scenarios:
- Information about how you use the site is collected via the Google Analytics and Google Tag Manager data services via the use of cookies. This allows us to monitor and analyse web traffic and can be used to keep track of User behaviour for the purpose of monitoring and improving the website user experience.
How we store and process your personal information
The information that is collected via the website is securely stored and processed as follows:
- Name and contact details provided via the ‘contact form’ are stored on RAD Propulsion Ltd’s secure server which is hosted by Microsoft in accordance with their Privacy Policy The information is used by RAD Propulsion to maintain and support your enquiry
- Name and contact details provided via the ‘marketing request form’ are passed automatically to a marketing automation platform and email marketing service, known as Mailchimp. The Mailchimp platform securely stores and processes your information in order to support and manage your request for marketing material. Further information about how your information is stored and processed on the Mailchimp platform can be found at https://mailchimp.com/en-gb/gdpr/
- Anonymised “Tracking and Usage data” is stored on Google Ireland Limited servers in accordance with their Privacy Policy and processed as outlined below
Google Analytics (Google)
Google Analytics is a web analysis service provided by Google that utilises the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. It does this through the use of cookies
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Google Tag Manager (Google)
Google Tag Manager is a tag management service provided by Google. This type of service helps the Owner to manage the tags or scripts needed on this Website in a centralised fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.
How long is your data kept for
Name and contact details will be kept for a period of 7 years (unless we receive a request to delete the information before that time). We will then dispose of your information by deleting it from our secure servers.
Tracking and Usage data will be stored and deleted in line with Googles Privacy Policy
Legal basis of the collection
Under the GDPR, the lawful basis we rely on for collecting storing and processing your contact details received via the ‘contact form’ is that the information was provided willingly and that we have a legitimate interest.
The lawful basis we rely on for collecting, storing and processing your contact details received via the ‘marketing request from’ is consent. If you withdraw your consent, your data will be deleted after receipt of the request.
The lawful basis we rely on for the use of cookies on our website is consent
When you purchase something from us (sales process)
The type of personal information we collect
When you approach us looking to purchase a product or service we currently collect and process the following information:
- Contact details such as name, address, email address and telephone number, which you voluntarily provide.
- Financial information (such as bank account details) which may be used to support financial transactions between us.
How we get the personal information and why we have it
The personal information you provide is collected using the following methods:
- Direct from you when you approach us looking to purchase a product or service. This may be via phone, face to face, email or letter.
- From RADs Approved Distributors, Dealers, Ambassadors and Service Agents who you may have approached looking to purchase a product or service through.
The information is used by RAD Propulsion to support the sales and after sales process.
How we store and process your personal information
The information that is collected is securely stored and processed as follows:
- Name, address, contact and financial details provided are stored on RAD Propulsion Ltd’s secure server which is hosted by Microsoft in accordance with their Privacy Policy.
In order to support the sales and after sales process the information may be passed to:
- A cloud-based Business Management System (known as Odoo) which is used by RAD Propulsion to support sales and customer management activities.
- Third party shipping/delivery companies, such as DHL, UPS etc who we may use to deliver or return product.
- Approved Distributors, Dealers and Service Agents, as may be needed to support the sales and after sales process, and
- Financial information may be passed to 3rd party organisations (such as banks) to process financial transactions.
Further information about how your information is stored and processed by these 3rd parties can be found at:
How long is your data kept for
Name, contact and financial details will be kept for a period of 7 years (unless we receive a request to delete the information before that time). We will then dispose of your information by deleting it from our secure servers.
Legal basis of the collection
Under the GDPR, the lawful basis we rely on for collecting storing and processing your name, contact and financial details that we use to support our sales and after sales process is that of Contractual Necessity
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request please contact us at
RAD Propulsion Ltd
Unit 2A/B, Universal Marina,
Crableck Lane,
Sarisbury Green,
S031 7ZN, UK
Phone Number: +44 (0)23 82 129 530
E-mail: info@radpropulsion.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
RAD Propulsion Ltd
Unit 2A/B, Universal Marina,
Crableck Lane,
Sarisbury Green,
S031 7ZN, UK
Phone Number: +44 (0)23 82 129 530
E-mail: info@radpropulsion.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk